FAQs

1, Payment Method

HEDAO makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by HEDAO.
 

[1] Payment Via Bank Transfer

You can make money transfer to : (International)

Pleasae Notes!
 

►When sending the money please tell your bank that you will PAY FOR ALL CHARGES OF FOREIGN BANKS. If you don't do this, sometimes the money will be sent through a corresponding bank (not directly to our account) and therefore the bank will charge fees from the sent amount. Then we will not receive the full amount.

►Always write PROFORMA INVOICE NUMBER/ORDER ID ON YOUR BANK DRAFT - this will help us to recognize payment. And also get reference number from bank

►We have to receive the full amount in order to send your purchase to you. Please ask in your bank for more details about international money transfer.

►Usually telegraphic transfer takes about 3-5 days to appear on account.

[2] Payment Via Western Union Transfer
 

You only need to go to western union agent at your city and make payment.

Western union payment Information checking website: www.westernunion.com. As soon as you send us money by western union, you must send us:

● MTCN (Money transfer Control No.)

● Sender’s first name and last name

● Sender's address 

● Exact amount in USD

Upon approval of your payment information, your transaction will be sent.

[3] Payment by PayPal
 

Notice: We ship orders totally in accordance with the PayPal's address only.

Please make sure your address in paypal is correct to ensure you a safe arrival of package.

2，Shipping & Delivery


Shipping policy

HEDAO will ship out your package within 7-15 business days after the confirmation of your payment  for mass production,if sample order will be faster.but some model should depends on the quantities. We package your products in carton box, in order to keep them in good condition.

Shipping method

We deliver your package through international couriers like Air Mail, Registered Air Mail,  DHL,UPS, TNT,EMS and Fedex.Customers can choose the shipping method they like.

Shipping cost

The shipping cost depends on the items you choose, the size and the weight of the products and the shipping method you choose. You can collect items together to save the shipping cost. For the returned orders due to incorrect, incomplete address, or any issues caused by customs, the shipping cost is non-refundable. In this case, we will refund payment to customers, excluding the shipping cost that had been incurred.

Delivery time

Generally, delivery time is composed of processing time, packaging time and actual shipping time.

►Processing time = From the time we receive your order to when we packaging it, 1-2 business days are needed to check your order, confirm your payment and verify your address.

Please pay attention to that we do not process your orders on weekend or holidays. Therefore, please allow another 1-2 business days to process your weekend orders.

►Packaging time = After processing your order, we will send a confirmation to the warehouse. Then your order will be shipped out within 1-2 business days if it is still in stock. You will be informed if the products are out of stock.

►Actual shipping time = The time it takes for the shipping companies to deliver your package to you.
 

In general, the delivery time of each international courier is as below:

►Air Mail: Most shipped packages will be delivered to you within 30-60 business days from the day they are shipped.

Note: There is no tracking number for air mail.

►Registered Air Mail: Most shipped packages will be delivered to you within 30-60 business days from the day they are shipped.

►DHL: Most shipped packages will be delivered to you within 3-6 business days from the day they are shipped.

►UPS: Most shipped packages will be delivered to you within 3-6 business days from the day they are shipped.

►EMS: Most shipped packages will be delivered to you within 5-15 business days from the day they are shipped.

►Fedex: Most shipped packages will be delivered to you within4-7 business days from the day they are shipped.

Please be aware that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within 4 weeks, please kindly inform us.

Customs

For international shipment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order.